Return & Refund Policy
Return Period
We accept eligible return requests submitted within 14 calendar days from the date your order is delivered.
Requests made after the 14-day return period may not qualify for a return, except where otherwise required under applicable law.
Conditions for Returns
To be eligible for a standard return, products should:
- Remain unused and in their original condition;
- Be returned with the original packaging and included accessories, where applicable; and
- Have valid proof of purchase or corresponding order information.
Products received damaged, defective, incorrect, or materially inconsistent with their description will be handled separately in accordance with the applicable provisions below.
Starting a Return
Before sending any product back, please contact our customer support team at:
When submitting your return request, please provide:
- Your order number;
- The product you would like to return;
- The reason for your return request; and
- Relevant photographs or videos when appropriate, particularly for damaged, defective, or incorrect products.
After we review and approve your request, our customer support team will provide the applicable return instructions and return destination.
Please do not ship any product back before receiving return authorization and instructions from our customer support team.
Return Shipping
Returns Based on Customer Preference
If you are returning an eligible product because of a change of mind, personal preference, incorrect product selection, or another reason unrelated to a product defect or fulfillment error, you will be responsible for the applicable return shipping costs.
The actual return shipping charge will depend on the shipping carrier and service selected by you.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact:
We may request photographs, videos, or other relevant information so that we can review the issue.
Once the issue has been verified, we will provide an appropriate resolution, which may include a replacement, refund, or authorized return.
If the problem resulted from our fulfillment error or a qualifying product defect, you will not be required to pay additional return shipping costs reasonably associated with resolving the issue.
Restocking Fees
We do not charge a restocking fee for products that qualify for return under this policy.
Cancelling an Order
If you would like to cancel an order, please contact us as soon as possible.
An order may be cancelled before it enters the processing stage.
After order processing or shipment preparation has started, we cannot guarantee that a cancellation request can be completed.
Once an order has been dispatched, it can no longer be cancelled. If eligible, the order will instead need to be handled through our standard return procedure after delivery.
Cancellation requests should be sent to:
If an eligible order is successfully cancelled before processing begins, the applicable full refund will be returned to the original payment method.
Refund Processing
Once an authorized return has been delivered to us and inspected, we will notify you by email regarding the outcome of the refund review.
If the refund is approved, it will be issued to the original payment method used for the purchase.
Approved refunds will be issued within 5–10 business days after the returned product has been received and inspected.
After we issue a refund, your bank, card issuer, or payment service provider may require additional time to process and display the funds in your account. These processing times are outside our direct control.
Late or Missing Refunds
If you have not received an approved refund after the applicable processing period, we recommend that you:
- Review your bank or payment account again to confirm whether the refund has been posted.
- Contact your credit-card issuer or payment provider to determine whether the refund is still being processed.
- Contact your bank, as additional processing or posting time may be required.
If you have completed these steps and still require assistance, please contact:
When contacting us, please provide your order number and any relevant information concerning the refund so that our customer support team can review your inquiry efficiently.
Contact Us
If you have questions regarding a return, refund, cancellation, damaged or defective product, or incorrect order, please contact us using the information below:
Brand Name: bloomorre
Legal Company Name: Hubei Fancui Technology Co., Ltd.
Customer Support Email:
service@bloomorre.com
Business Address:
No. 6-3 Jiefang Road, Xiling District, Yichang City, Hubei Province, China
bloomorre is a brand owned and operated by Hubei Fancui Technology Co., Ltd.