Return & Refund Policy
Last Updated: September 4, 2026
At Bloomorre, we aim to provide a clear and straightforward return and refund process. This policy explains return eligibility, how to request a return, return shipping responsibilities, order cancellations, and refund processing.
Return Period
Eligible products may be returned within 14 calendar days after delivery.
Return requests submitted after the 14-day return period may not qualify for a return, except where otherwise required by applicable law.
Return Eligibility
To qualify for a standard return, the product should:
- Be unused and in its original condition;
- Include the original packaging and any included accessories, where applicable; and
- Be accompanied by valid proof of purchase or corresponding order information.
Products that arrive damaged, defective, incorrect, incomplete, or materially different from their description will be handled under the applicable provisions below.
How to Request a Return
Before sending any product back, please contact our customer support team at:
When requesting a return, please provide:
- Your order number;
- The product you would like to return;
- The reason for your return request; and
- Relevant photographs or videos where appropriate, particularly for damaged, defective, or incorrect products.
After reviewing your request, our customer support team will provide the appropriate return authorization and return instructions.
Please do not send any product back before receiving return authorization and instructions from us.
Return Destination
The return destination may differ from our registered business address.
Once your return request has been reviewed and approved, our customer support team will provide or confirm the appropriate return warehouse address together with the applicable return instructions.
Please do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.
Returns sent to an unauthorized address may not be properly received or processed.
Return Shipping Costs
Customer-Preference Returns
For eligible returns resulting from:
- A change of mind;
- Personal preference;
- An incorrect product, size, color, or variation selected by the customer; or
- Another reason unrelated to a product defect or fulfillment error,
the customer is responsible for the applicable return shipping costs.
The actual return shipping cost may depend on the carrier and shipping service selected.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact:
To help us review the issue, we may request:
- Your order number;
- A description of the issue;
- Photographs; or
- Videos showing the relevant problem.
After reviewing the information provided, we will offer an appropriate resolution based on the circumstances.
Possible resolutions may include:
- A replacement;
- A refund;
- An authorized return; or
- Another suitable solution.
Where the issue results from our fulfillment error or a qualifying product defect, you will not be responsible for additional return shipping costs reasonably associated with resolving the issue.
Restocking Fees
We do not charge restocking fees for products that qualify for return under this policy.
Order Cancellations
If you would like to cancel an order, please contact us as soon as possible.
Cancellation requests should be submitted before the order enters the processing stage.
Once processing or shipment preparation has begun, we cannot guarantee that the order can still be cancelled.
Orders that have already been dispatched cannot generally be cancelled and may instead need to follow the applicable return procedure after delivery.
To request a cancellation, please contact:
Please include your order number when submitting your request.
If an eligible cancellation is successfully completed before processing begins, the applicable refund will be returned to the original payment method.
Refund Review
Once an authorized return has been received, we will inspect the returned product to determine whether it meets the applicable return requirements.
After the review has been completed, we will notify you by email regarding the status of your refund.
If the refund is approved, it will be returned to the original payment method used for the purchase.
Refund Processing Time
Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.
After we process the refund, your bank, credit card issuer, or payment service provider may require additional time before the refunded amount appears in your account.
Any additional posting time required by your financial institution or payment provider is outside our direct control.
Late or Missing Refunds
If you have been notified that a refund was approved but the funds have not appeared after the stated processing period, we recommend:
- Checking your bank or payment account again;
- Contacting your credit card issuer or payment provider to determine whether the refund is still being processed; and
- Contacting your bank, as additional posting time may apply.
If you still need assistance after completing these steps, please contact:
When contacting us, please include:
- Your order number; and
- Any relevant refund or payment information.
Our customer support team will review the available information and assist you with the appropriate next step.
Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or limit consumer rights or remedies that cannot legally be excluded or restricted.
Where applicable law provides additional mandatory consumer protections, those rights will continue to apply.
Contact Information
For questions regarding returns, refunds, cancellations, damaged or defective products, or incorrect orders, please contact:
Brand Name:
Bloomorre
Legal Company Name:
Hubei Fancui Technology Co., Ltd.
Customer Support Email:
service@bloomorre.com
Business Phone: +86 717-886-8185
Business Address:
No. 6-3 Jiefang Road, Xiling District, Yichang City, Hubei Province, China
Bloomorre is owned and operated by Hubei Fancui Technology Co., Ltd.